Privacy Policy

Energy Skills Queensland Incorporated Privacy Policy

Energy Skills Queensland Incorporated (“we”, “us”, “our”) respect the privacy of Personal Information which we hold. The way we manage your Personal Information is governed by the Privacy Act 1988 (Cth) (the “Act”) and the Australian Privacy Principles (“APPs”) established under the Act. We are committed to protecting your personal privacy, and this Privacy Policy tells you how we manage the Personal Information that we hold, collect, use and disclose. We may amend, vary or update this Privacy Policy from time to time. Any amendments, variations or updates to this Privacy Policy will be posted on the Website;

What is Personal Information?

“Personal Information” means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

How do we collect and how do we use your Personal Information?

We will primarily collect your Personal Information directly from you. We may also collect information from other parties who we will presume has your permission to release your Personal Information. We will collect your Personal Information for various purposes, including to:

  • inform you of our services and to provide you with any relevant technical information;
  • determine your requirements for our services;
  • access and allocate funds;
  • add your Personal Information into databases related to Energy Skills Queensland Incorporated;
  • (where applicable) maintain a database of contacts related to Energy Skills Queensland Incorporated Directors and Engagement Officers, and other relevant industry contacts.

If you do not provide your Personal Information, we may be unable to do one or more of the above. When we obtain Personal Information from third-parties who you refer us to, we will presume that the third-party has your permission to release your Personal Information.

Comments (where applicable)

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact Forms (where applicable)


We use cookies for your convenience so that you do not have to fill in your details again when you leave another comment. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for a short time and screen options cookies last for much longer. If you select “Remember Me”, your login will persist for much longer.

Ensuring your Personal Information is up to date

To effectively conduct our business with you, it is important that the Personal Information we hold about you is complete, accurate and current. At any time while we hold your Personal Information, we may ask you to tell us of any changes to your Personal Information. Alternatively, you can contact us at any time using the methods outlined below to update your Personal Information.

To whom do we disclose your Personal Information?

We may disclose your Personal Information to:

  • Energy Skills Queensland Incorporated management, employees, contractors and consultants;
  • industry-related third-parties (composed of and limited to the applicable RTO(s)) for purposes related to the access and use of any funding;
  • any employer or prospective employer seeking to employ;
  • any entity to whom we are required or authorised by law to disclose information (including but not limited to Federal or State government bodies, agencies or departments, law enforcement agencies, the courts, and the Australian Taxation Office);
  • Energy Skills Queensland Incorporated professional advisers, contractors and other service providers whom we engage from time to time to carry out, or advise on, our functions and activities (including but not limited to IT consultants and mail service providers);
  • other parties that Energy Skills Queensland Incorporated has advised you of at the time any Personal Information is collected;
  • with your consent, express or implied, any other parties; and
  • any person to the extent necessary, in our view in order to carry out any instruction you give to us.

Your consent to the disclosure of your Personal Information may be given explicitly (in writing or verbally) or implicitly (for example, if you request to be added to our mailing list). If at any time you receive material that you did not request, or if you do not want to receive material from us in the future, please contact us using the methods outlined below.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Security of Personal Information

Personal Information is mainly stored in secure electronic databases. We take reasonable precautions to safeguard your Personal Information from loss, misuse, unauthorised access, modification or disclosure.

You should be aware that the internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the internet. Information submitted unencrypted via email or web forms may be at risk of being intercepted, read or modified. If you do not wish to use email or send an online form to the Energy Skills Queensland Incorporated, you may use the postal address detailed below. When your Personal Information is no longer required, we will destroy or delete it from our systems in a secure manner. However, we may be required by law to retain certain information for a set period of time. Once this period of time expires, we will destroy or delete this information in a secure manner.

Can I have access to the Personal Information Energy Skills Queensland Incorporated holds about me?

You may ask to obtain access to your Personal Information by contacting us using the contact details below. There may be a fee charged for providing access to your Personal Information.

Online dealings

Our internal network and databases are protected from unauthorised access using firewall and other technologies. To improve security of Personal Information, some electronic forms that collect Personal Information have been secured under the HTTPS protocol (Hypertext Transfer Protocol Secure), a standard Web communication protocol that encrypts and decrypts a message for online transmission.

We take reasonable steps to maintain the security of cookie and Personal Information in accordance with our Website Terms and Conditions of Use. If your browser is suitably encrypted, it will advise you whether the information you are sending us will be secure (encrypted) or unsecured (unencrypted). If secure transmission is indicated, Energy Skills Queensland Incorporated currently uses 128 bit SSL (Secure Socket Layers) software to protect your Personal Information during transmission. SSL software encrypts any information you input.

We seek to keep up to date with available security and encryption technology so as to maintain the effectiveness of our security systems. However, no transmission over the Internet can be guaranteed as totally secure and accordingly, and we cannot warrant or ensure the security of any information you provide to us over the Internet. Please note that you transmit information at your own risk.

What information do we collect from website browsing?

When you visit our website, we and/or our contractors may collect certain information about your visit. Examples of such information may include:

  • Cookies – a cookie is a piece of data that a website sends to your browser, which is then stored on your computer. We and/or our contractors use cookies to allow our website to interact more efficiently with your browser. You can set your browser to notify you when a cookie has been sent. This allows you to decide whether or not to accept or reject the cookie (although rejecting a cookie may affect your use of a website). If your computer does not accept cookies, you may not be able to make full use of the Website. We do not use cookies to track your browsing habits and we do not try to identify everyone person browsing our Website. When you browse the Website, a cookie is placed on your computer. This cookie does not collect any Personal Information about you, but it may collect information about the type of operating system your computer uses and your Internet service provider. We use these cookies to collect general statistical information about visitors to our websites. This statistical information is then used to maintain and improve the operation of our website.
  • Site visit information – we and/or contractors may collect general information about your visit to any of the Energy Skills Queensland Incorporated websites. This information may include your server address, the date and time of your visit, the pages you accessed and the type of Internet browser you use. We and/or our contractors use this information in an anonymous, aggregated form, for statistical purposes to assist us improve the quality of our website.

We do not transmit your Personal Information by e-mail externally unless you have given your consent (expressly or impliedly) to us doing so. An example of how you may impliedly give your consent may be when you e-mail us your Personal Information and require us to reply to you by e-mail, or you do not object when we advise you when we intend to forward your information to a third party by e-mail.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What Rights You Have Over Your Data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Energy Skills Queensland Incorporated cannot control use of your data by third parties.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

How to notify us of your concerns or lodge a complaint or request for access
If you have a query about this Privacy Policy, wish to lodge a request for access to or updating of your Personal Information, or if you have a complaint about the way we have handled your Personal Information, you can contact us by:

  • Visiting our website –;
  • Visiting our website –;
  • Email –
  • Telephone – (07) 3721 8800
  • Fax – (07) 3870 9291; or
  • PO Box – PO Box 607, Toowong, Queensland, 4066